FAQ
What forms of payment does your site accept?
In fact, We accept all cards using PAYPAL platform or Direct Bank Transfers are also available in our HSBC bank Account .Therefore, We use Paypal for Payments. Besides, Payment via cheque or direct bank transfers are also welcome.If at any time, you have concerns in regards to forms of payer that Moroccan legacy uk accepts, please reach out to our Customer Care team via email at admin@moroccanlegacyuk.comor give us a call at ++44(0)203 617 1229
How long does it take for an order to ship?
After, you place an order, it will take approximately 1-2 business days for your order to process and ship.
**Due to high demand and traffic on our site for the Argan Cosmetic Oil and Argan Face and Body Creams, please allow longer lead times for your order to process and ship.
Is it possible to find products that have been discontinued or were only available for a limited time?
If you are unable to locate a product. thus, you are looking for on www.moroccanlegacyuk.com it may have been Limited Edition or discontinued, please email admin@moroccanlegacyuk.com for further assistance.
How does Moroccan Legacy UK ensure they are meeting global product and ingredient regulations?
At Moroccan Legacy UK we have held ourselves to the highest standards. We sell only safe products. Therefore, we work diligently to ensure that our formulations and packaging meet our exceedingly high standards. Besides, they comply with applicable regulations in every country in which our products are sold. We also continuously strive to meet or exceed the changing needs of our consumers worldwide. We value and listen to your feedback, which may mean taking steps to reformulate and updated our products from time to time. For more information, please check specific product pages for more information on the product details.
How do international Regulations and Guidelines impact the ingredients listed on my products?
Of course, It is important our Ingredient Labels comply with Regulatory regulations and guidelines in the different countries. As we update packaging, for global regions, you may notice some small changes to the label. These updates do not impact product formulas in anyway, the changes apply to packaging only, strictly to meet necessary labelling requirements.
What Shipping Methods Are Available?
We offer stranded Shipping with Royal Mail and Hermes Parcel company in the UK. All you need is to create an account before purchasing and get your MoroccanLegacyUK order shipped!
-Standard Products typically arrives in 3-5 business days.
Processing Time
– Orders placed by noon Monday through Friday will start processing the same day.
– Processing usually takes 1 business day. i.e A business day Monday-Friday, excluding holidays.
– Orders placed on weekends and holidays will dispatch the following business day.
Please Note: All purchases are subject to bank authorisation prior to processing. Only authorised purchases can get shipped.
Territories
At this time, we cannot ship to a P.O. Boxes. Please contact Customer Care for more information.
Shipping to Military Addresses
All shipments to Military addresses are sent via Royal Mail Priority Services. Due to military handling time, delivery to some destinations may take up to 2 Weeks.
Shipping Internationally
Currently, Moroccan Legacy UK does not offer International Shipping. We are working hard to bring our brand to all
Can I add to or edit my order?
Just like our cancellation policy above. it is not possible to edit an order after it has been placed. Because we are working as quickly as possible to process, pack and ship your order. Please contact Moroccan Legacy UK Customer Care via phone at ++44(0)203 617 1229 for further questions or concerns.
What is the status of my order?
Once the order is ready for shipping, you will receive an email with your order details and we will keep you up to date in regards to your order. Please contact Moroccan Legacy UK Customer Service via email admin@moroccanlegacyuk.com or phone at ++44(0)203 617 1229 if you have any questions regarding the status of your order. Please include your order number with all inquiries to help us resolve your answer as quickly as possible.
How do I sign up for the newsletter?
You can sign up for our newsletter by entering your email in the orders list.
What hours does the Customer Care call centre operate?
We reply emails during, Monday-Friday 10am to 5pm EST, excluding national holidays. For instance, If you are emailing during business hours. it is possible that a we may take some time to reply your email. For this reason, please feel free leave a voicemail message or send an email to admin@moroccanlegacyuk.com with your inquiry. indeed, we will respond to every customer as quickly as possible!
International Shipping and Taxes
Moroccan Legacy UK is only responsible for shipping goods from the UK. Once the products arrives to the destination the customer will be contacted by DHL or the local carrier for custom clearance if the relevant destination zone require any charges to be paid in addition to your purchase.
Custom clearance in your arrival zone is not a responsibility of Moroccan Legacy UK as we are not a freight forwarding company. Please contact your local carrier or freight forwarding company prior to your purchase if you are doubtful about your region or zone of shipping.
As international shipping may be time consuming and during any conflicts related to taxes in your zones, We do not offer any refunds on the orders in this sitution.
When will i receive my order?
In fact, We process orders within 24 hours of receipt, excluding weekends and holidays. for instance, orders placed on weekends or holidays gets ready on the next business day. Similarly, orders with Second Day and Overnight Shipping the same day, for instance, if order received by noon EST (except weekends and holidays) dependent on product availability and credit card authorisation.
Please Note, All purchases are subject to bank authorisation prior to processing. Besides, authorised purchases are shipped. Our call centre hours are Monday-Friday 10 am to 5 pm EST, excluding national holidays. for instance, If you are calling during business hours, it is possible that a member of the team is assisting another customer. Please feel free leave a voicemail message or send an email to admin@moroccanlegacyuk.comwith your inquiry. We will respond to every customer as quickly as possible!
Is there a limit to how large my order can be?
Indeed, Moroccan Legacy UK has no Maximum Purchase Policy
How do I know when an item will be restocked online or stocked in stores?
Why the packaging show Arabic and French Label writing ?
In fact, Moroccan Legacy UK is catering to the demand of our world wide customers. Besides, we supply our products in countries like U.A.E, Bahrain, Qatar, Kuwait and France.
Does Moroccan Legacy UK test on animals?
Indeed, Moroccan Legacy UK is and will remain a 100 % Natural ingredients company. Truly, our policy is cruelty-free company. indeed, We do not and never will test our products on animals. Even, we will continue to hold true to this principle.
Any questions please contact admin@moroccanlegacyuk.comor call ++44(0)203 617 1229 for any questions.
Can I cancel my order?
At Moroccan Legacy UK , we work hard to process and ship out our orders at exceptional speed. in fact , due to this, we are unable to cancel any orders after they are placed.However, we will be happy to assist you with the return process once you receive your package. If you have any further questions or concerns, please send us an email to connect with one of our representatives at admin@moroccanlegacyuk.com.
I received my order but something was missing, will I be receiving at a later date?
For instance, If an item has become unavailable at the time your order, indeed, there will be no charge for the product that was short shipped. in fact, Please allow an additional 1-2 billing cycles for your credit adjustment to appear on your statement, depending on your card provider. You can also contact Moroccan Legacy UK Customer Care via email admin@moroccanlegacyuk.com for more details on your order. We will also be happy to place you on our wish list so we may notify you when the item becomes available to order.
Upon our customer request to process the delivery faster, we can also use DHL, UPS services for an extra charge. Please email admin@moroccanlegacyuk.com for more information regarding other courier services.
What is the status of my return? & When can I expect to see my return refunded?
Once Moroccan Legacy UK gets the Returns. The Department, typically within 10 business days of receipt, your credit applied to the original method of payment within 5 business days. Please allow an additional 1-2 billing cycles for your credit adjustment to appear on your statement, depending on your card provider. Please contact Moroccan Legacy UK Customer Care via email admin@moroccanlegacyuk.comor phone at ++44(0)203 617 1229 if you have any questions. We hope you enjoy every purchase from Moroccan Legacy UK Online; however, if you are not completely satisfied with your purchase you may return the unused product, along with proof of purchase within 14 days for a full refund. We regret that original shipping and return shipping charges are non-refundable.
Where do I enter my promotion code or Coupons ?
Finally, Be sure to enter into your Shopping Bag. In the upper centre of your shopping bag, there is a box with a space to enter your promotion code. After typing in the code, press the button to complete the request. If the code is valid, the system will apply the discount to your basket. Please contact us, if you have any questions.
What if my promotion code is not working?
Hence, a quick checklist of things to confirm.
– Have you followed guideline listed above on how to apply promotion code?.
– Has the deadline passed?.
– Does your order reach any value or product qualifications (before shipping & taxes)?.
– Is the code you entered free of spaces and typos?.
If after double-checking each of these points you are still experiencing issues. Furthermore, please contact us via email amdin@moroccanlegacyuk.com.
